Privacy Policy

Last Updated: August 2026

RetortPouches.com ("we", "us", "our") is operated by Swiss Pac Pvt. Ltd. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or shop on our website.

1. Information We Collect

When you visit our site, place an order, create an account, or subscribe to our newsletter, we may collect:

Name, email address, and phone number
Billing and shipping address
Company/business name (for B2B orders)
Order and payment details
Any information you share via contact forms, live chat, or support tickets

2. When We Collect Information

We collect information when you:

Register on our website
Place an order for retort pouches or related packaging products
Subscribe to our newsletter or promotional emails
Fill out a contact, inquiry, or sample request form
Respond to a survey or leave a product review

3. How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Personalize your shopping experience and recommend relevant products
Respond to customer service requests and inquiries
Send order updates, dispatch details, and tracking information
Send you offers, new product updates, or newsletters (only if you've opted in)
Improve our website, products, and services

4. How We Protect Your Information

All payment transactions are processed through secure, PCI-compliant third-party payment gateways. We do not store your card details on our servers.
Sensitive information is transmitted using SSL (Secure Socket Layer) encryption.
Access to personal information is limited to authorized personnel only.
We use regular security and malware scanning to safeguard our website.

5. Cookies

Yes, our website uses cookies. Cookies are small files stored on your device that help us:

Remember items in your shopping cart
Understand your preferences for future visits
Analyze site traffic and improve user experience
Show relevant offers and advertisements

You can disable cookies anytime through your browser settings. Please note that turning off cookies may affect certain website features (such as cart functionality).

6. Third-Party Disclosure

We do not sell, trade, or rent your personal information to outside parties. We may share information with:

Trusted logistics/courier partners to fulfill your orders
Payment gateway providers to process transactions
Service providers who help us operate our website, under confidentiality agreements

We may also disclose information if required by law or to protect our legal rights.

7. Third-Party Links

Our website may contain links to third-party sites (such as social media). We are not responsible for the privacy practices of these external sites.

8. Email Communication (CAN-SPAM Compliance)

If you subscribe to our emails, we will:

Not use misleading subject lines
Clearly identify promotional emails as advertisements
Include our business address in every email
Honor unsubscribe requests promptly

You can unsubscribe anytime using the link at the bottom of our emails, or by contacting us directly.

9. Children's Privacy

Our website and products are intended for business and adult consumers. We do not knowingly collect personal information from children under 13 years of age.